"Do not let your fire go out. Spark by irreplaceable spark. In the hopeless swamps of the approximate, the not quite, the not yet, the not at all. Do not let the hero in your soul perish in lonely frustration for the life you deserve. It is there, it is real and it is possible."
Even in the darkest of times, the loneliest of times, the saddest of times... remember that something beautiful is in store for you. It is out there, believe it, see it, make it.
~T
Tuesday, August 31, 2010
Thursday, August 26, 2010
customer complaint gone wrong
It's safe to say you just can't please everyone in our business. No matter what you do to try and "make it right" sometimes it just isn't good enough. I have seen and heard more ridiculous customer complaints than I can even begin to tell. This reaction by this customer tops them all. I am trying to figure out how to get it on YouTube (you've just GOT to hear the actual voice to believe it), if anyone knows how, let me know!
For now a transcription of his phone call will have to do.
This customer (affectionately known as Doug) was unsatisfied with his experience at one of our stores. He called the 1-800 line who contacted me and I passed along his information and complaint to the proper people (happens to be my brother). Zack contacts this customer, gives him a free meal and an apology. Well Doug is mad because Zack called his work number to talk to him.... apparently Doug FORGOT he GAVE us that number to reach him at. How else would we have found it? He was not happy about us calling his work number so he called the 1-800 number AGAIN to complain stating that how dare we contact him at work? (well sir, for starters leave a different contact number!) Zack calls again to explain to the customer that he gave us this number and it was the only way to reach him, again apologizes and tries to make it right. Doug is not happy, now we have called twice! (again, I say, LEAVE A DIFFERENT CONTACT NUMBER, seems easy enough right?)....
So Doug and Zack have some phone tag regarding the calling of the work issue and finally Doug leaves this message on the restaurants answering machine: (parental advisory, please pardon the profanity, this is not suitable for children under the age of 18... or anyone for that matter)
" this here's Dougie and I'm just calling to let you know that I'm gonna hide in the bushes outside your house, or I might hide in the bushes outside your job, or i might be hiding in the bushes at the fucking McDonalds. But I'm gonna be hiding in the bushes somewhere. And I'm gonna catch you by yourself and I'm gonna be butt ass naked with a chicken mask on, and I'm gonna jump on your ass and i guarantee I get a little bit of that ass before you be able to beat me off of you. Ohhhh I've been waiting for this for a long time. You've been teasing me, ohh you've been fucking teasing me, oh the teasing is over bitch, when I see you, that ass is mine baby..... I'm gonna get that ass."
and THAT people is what we deal with on a daily basis... America's finest. All that over some French Fry's??? People are certifiably crazy!
Now there are a few interesting things going on here:
1) where do you even get a chicken mask at?
2) hiding in the bushes naked, well sir, thats called indecent exposure and is illegal.
3) the fact that you left YOUR NAME on the voicemail proves you're ignorant, indignant, and just plain retarded
4) did I mention that everything you said you were going to do is just illegal, and now if you even try anything we've got proof it was premeditated... and thus a felony?
Congratulations, you sir are an idiot!
Yo Gano!
For now a transcription of his phone call will have to do.
This customer (affectionately known as Doug) was unsatisfied with his experience at one of our stores. He called the 1-800 line who contacted me and I passed along his information and complaint to the proper people (happens to be my brother). Zack contacts this customer, gives him a free meal and an apology. Well Doug is mad because Zack called his work number to talk to him.... apparently Doug FORGOT he GAVE us that number to reach him at. How else would we have found it? He was not happy about us calling his work number so he called the 1-800 number AGAIN to complain stating that how dare we contact him at work? (well sir, for starters leave a different contact number!) Zack calls again to explain to the customer that he gave us this number and it was the only way to reach him, again apologizes and tries to make it right. Doug is not happy, now we have called twice! (again, I say, LEAVE A DIFFERENT CONTACT NUMBER, seems easy enough right?)....
So Doug and Zack have some phone tag regarding the calling of the work issue and finally Doug leaves this message on the restaurants answering machine: (parental advisory, please pardon the profanity, this is not suitable for children under the age of 18... or anyone for that matter)
" this here's Dougie and I'm just calling to let you know that I'm gonna hide in the bushes outside your house, or I might hide in the bushes outside your job, or i might be hiding in the bushes at the fucking McDonalds. But I'm gonna be hiding in the bushes somewhere. And I'm gonna catch you by yourself and I'm gonna be butt ass naked with a chicken mask on, and I'm gonna jump on your ass and i guarantee I get a little bit of that ass before you be able to beat me off of you. Ohhhh I've been waiting for this for a long time. You've been teasing me, ohh you've been fucking teasing me, oh the teasing is over bitch, when I see you, that ass is mine baby..... I'm gonna get that ass."
and THAT people is what we deal with on a daily basis... America's finest. All that over some French Fry's??? People are certifiably crazy!
Now there are a few interesting things going on here:
1) where do you even get a chicken mask at?
2) hiding in the bushes naked, well sir, thats called indecent exposure and is illegal.
3) the fact that you left YOUR NAME on the voicemail proves you're ignorant, indignant, and just plain retarded
4) did I mention that everything you said you were going to do is just illegal, and now if you even try anything we've got proof it was premeditated... and thus a felony?
Congratulations, you sir are an idiot!
Yo Gano!
Sunday, August 22, 2010
For all my girls out there...
This one goes out to all my girls, it seems like we've been having these conversations a lot lately.
Men suck sometimes, ok a LOT of times... they don't know what they want, they think they do but at the end of the day they are "confused" or "uncertain" or "want more time." Ladies... GET IT TOGETHER. I love you all so much but why do we continue to make so many excuses for them? Love just really isn't that difficult, I say it all the time - either you're in, or you're out. It is that simple. Either you want to be with someone or you don't. It doesn't take months and months to figure out if you want to to be with someone or not. So when they keep putting it off, really they already know what they want (or should I say dont want), they just aren't willing to step up and say it. Do you really want to be with someone who has to DECIDE if they want to love you back? NO! You're beautiful, and smart, and caring, and amazing... if he can't see that, girl he isn't worth your time. I know, it's tough, you like him and of course you want him to like you back but the harsh reality of life is, you just can't make someone love you back. And the longer you try the more you get attached and the harder it is to accept reality 6 months or a year or god forbid 2 years down the road when you aren't getting what you want out of the relationship. We can't change people, no matter how hard we try, they have to change themselves. So please! Have some patience and some self respect... be patient... wait for the one who will look at you and KNOW he wants to give his heart to you. Wait for the one who thinks you are absolutely perfect hair a mess, in your sweats, no makeup on. Wait for the one who'll be your best friend and love you for you. You deserve that. Why settle for anything less?
Now I know I just wrote this for my girls, but for my guy friends I've had this SAME conversation with lately... this applies to you too! Read it and believe it. We are special people and we deserve someone who will appreicate us and love us for all that we are.
Don't ever forget that.
<3
Men suck sometimes, ok a LOT of times... they don't know what they want, they think they do but at the end of the day they are "confused" or "uncertain" or "want more time." Ladies... GET IT TOGETHER. I love you all so much but why do we continue to make so many excuses for them? Love just really isn't that difficult, I say it all the time - either you're in, or you're out. It is that simple. Either you want to be with someone or you don't. It doesn't take months and months to figure out if you want to to be with someone or not. So when they keep putting it off, really they already know what they want (or should I say dont want), they just aren't willing to step up and say it. Do you really want to be with someone who has to DECIDE if they want to love you back? NO! You're beautiful, and smart, and caring, and amazing... if he can't see that, girl he isn't worth your time. I know, it's tough, you like him and of course you want him to like you back but the harsh reality of life is, you just can't make someone love you back. And the longer you try the more you get attached and the harder it is to accept reality 6 months or a year or god forbid 2 years down the road when you aren't getting what you want out of the relationship. We can't change people, no matter how hard we try, they have to change themselves. So please! Have some patience and some self respect... be patient... wait for the one who will look at you and KNOW he wants to give his heart to you. Wait for the one who thinks you are absolutely perfect hair a mess, in your sweats, no makeup on. Wait for the one who'll be your best friend and love you for you. You deserve that. Why settle for anything less?
Now I know I just wrote this for my girls, but for my guy friends I've had this SAME conversation with lately... this applies to you too! Read it and believe it. We are special people and we deserve someone who will appreicate us and love us for all that we are.
Don't ever forget that.
<3
Thursday, August 19, 2010
things not to say in an interview
McDonald's Corporation comes up with the best ideas sometimes, I mean really, the people in corporate are so smart and have such a sense of reality of what day-to-day operations entail. (I hope you are sensing some sarcasm).
This week marked National Hiring to Win Day. Corporate advertised heavily, there were newspaper ads, radio ads, merchandising displays in the store, fliers, and some genius even decided to go on Fox News and proclaim that all employees working over 20 hours qualified for full benefits. You've got to be kidding me!
Tuesday was one hell of a day. 7 stores... over 1000 interviews conducted. It was absolute madness. I was in charge of the execution at Florin Rd since the Store Manager was out on vacation. Over 300 people applied online in the 8 days leading up to Hiring Day. I had a plan (quickly browse person's application online, ask a few questions, make assessment)... it flew out the window immediately. Interviews were scheduled between 1-3 and I was expecting maybe 50 people. Over 200 came, half of them were lining up at 11 am. Some people started waiting at 8 am. By 12:30 there was standing room only in the entire store (including playland), I'd called in the troops to help with the interviews as clearly there was NO WAY I could do all those by myself. Mom and Dad even joined in on the fun after driving by and seeing a MASS of bodies across the store. I interviewed for 4 hours straight until I had to leave to go to class, the things I heard, you wouldn't believe, so I am recounting as many as I can remember here...
Round TWO was today as we had to conduct second round interviews for all the candidates we passed from the first interview across the company. Today was MUCH more organized and we managed to narrow down the field even more. Planning all the orientations and training is going to be an absolute fiasco as the stores are not able to handle training on that kind of scale (most stores hired 12+ people).... thank goodness I am going out of state next week :)
Here are a few of my favorite answers to my interview questions:
1. Q: What do you think will be the most difficult thing about working for McDonalds?
A: Getting to work on time.
2. Q:How would you hand a situation where a customer was angry or upset?
A: I don't know, I guess I wouldn't say F*** You.
3. Q: Can you tell me about your previous job experience?
A: Working under the table.
4. Q: What is your availability?
A: I'm cute.
5. Q: what is your previous job experience?
A: Well I done did McDicks 100 years ago.
6. Q: What is your availability?
A: I want to work, I like to touch things with my hands.
7. Q: I am conducting a lot of interviews today, why should I hire you over my other candidates?
A: I won't bring the flies.
8. Q: I am conducting a lot of interviews today, why should I hire you over my other candidates?
A (candidate is hideously ugly and smells): I am a good looking guy and I'll bring the money, people will come just to see me, and when they see me they will hang around to keep seeing me, and when they hang around then they buy stuff, so basically you hire me to put money in your pocket.
9. going on a 25 minute rant about the Mormon church, your LONG stint with drugs and drug rehab, your time as an escort, and give me your complete family background including jobs and children.
10. have repulsively bad breath and body odor.
11. wait until the interview is over to give me your resume... that might have been helpful DURING the interviewa
This week marked National Hiring to Win Day. Corporate advertised heavily, there were newspaper ads, radio ads, merchandising displays in the store, fliers, and some genius even decided to go on Fox News and proclaim that all employees working over 20 hours qualified for full benefits. You've got to be kidding me!
Tuesday was one hell of a day. 7 stores... over 1000 interviews conducted. It was absolute madness. I was in charge of the execution at Florin Rd since the Store Manager was out on vacation. Over 300 people applied online in the 8 days leading up to Hiring Day. I had a plan (quickly browse person's application online, ask a few questions, make assessment)... it flew out the window immediately. Interviews were scheduled between 1-3 and I was expecting maybe 50 people. Over 200 came, half of them were lining up at 11 am. Some people started waiting at 8 am. By 12:30 there was standing room only in the entire store (including playland), I'd called in the troops to help with the interviews as clearly there was NO WAY I could do all those by myself. Mom and Dad even joined in on the fun after driving by and seeing a MASS of bodies across the store. I interviewed for 4 hours straight until I had to leave to go to class, the things I heard, you wouldn't believe, so I am recounting as many as I can remember here...
Round TWO was today as we had to conduct second round interviews for all the candidates we passed from the first interview across the company. Today was MUCH more organized and we managed to narrow down the field even more. Planning all the orientations and training is going to be an absolute fiasco as the stores are not able to handle training on that kind of scale (most stores hired 12+ people).... thank goodness I am going out of state next week :)
Here are a few of my favorite answers to my interview questions:
1. Q: What do you think will be the most difficult thing about working for McDonalds?
A: Getting to work on time.
2. Q:How would you hand a situation where a customer was angry or upset?
A: I don't know, I guess I wouldn't say F*** You.
3. Q: Can you tell me about your previous job experience?
A: Working under the table.
4. Q: What is your availability?
A: I'm cute.
5. Q: what is your previous job experience?
A: Well I done did McDicks 100 years ago.
6. Q: What is your availability?
A: I want to work, I like to touch things with my hands.
7. Q: I am conducting a lot of interviews today, why should I hire you over my other candidates?
A: I won't bring the flies.
8. Q: I am conducting a lot of interviews today, why should I hire you over my other candidates?
A (candidate is hideously ugly and smells): I am a good looking guy and I'll bring the money, people will come just to see me, and when they see me they will hang around to keep seeing me, and when they hang around then they buy stuff, so basically you hire me to put money in your pocket.
9. going on a 25 minute rant about the Mormon church, your LONG stint with drugs and drug rehab, your time as an escort, and give me your complete family background including jobs and children.
10. have repulsively bad breath and body odor.
11. wait until the interview is over to give me your resume... that might have been helpful DURING the interviewa
Tuesday, August 17, 2010
at the end of the day...
At the end of the day Did I laugh and dance enough? Did I tell my friends how much they really mean to me? At the end of the day Did I really push myself?
Or was I too afraid To give my heart away.
Thursday, August 12, 2010
adversity
We will all face adversity in the future... we just do not know when. When confronted with adversity, we must decide for ourselves if the effort which would be needed to overcome the adversity is worth it or not. This decision could be as big as ending a career or as small as doing our next assignment. Everyday we make decisions that affect our future. We will either make the effort or not. The choice is up to us.
Tuesday, August 10, 2010
road to the top...
"Its so simple that its revolutionary. The fact is,this formula or principle is misunderstood enough, or overlooked enough,that it can truly be called magic by those who understand it. Ready? Here it is. You beat 50% of the people in America by working hard. You beat another 40% by being a person of honesty & integrity & standing for something. The last 10% is a dogfight in the free enterprise system." - Art Williams.
We believe that you can go where you want to go, do what you want to do, be what you want to be and have what you want to have if you plan and work for it. You do not have to accept life the way it comes to you' you can design it to come to you the way you want it. The front plate serves as a positive reminder to what they wish to accomplish, to provide motivation, direction and meaningful purpose to their daily activities.
We believe that you can go where you want to go, do what you want to do, be what you want to be and have what you want to have if you plan and work for it. You do not have to accept life the way it comes to you' you can design it to come to you the way you want it. The front plate serves as a positive reminder to what they wish to accomplish, to provide motivation, direction and meaningful purpose to their daily activities.
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